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In this installment of the ‘Hiring an Architect’ series, I address the most common question I’ve heard over the years from potential residential clients- “What? Me, hire an architect?” In my experience what they’re actually asking is;

“Can I afford an architect, aren’t they expensive?”

“Can’t I just by a builder house or buy plans from a book and still end up with what I want?”

“Isn’t an architect just going to design what they want and ignore me?”

These questions weigh heavily on clients, in reality; they couldn’t be further from the truth. However, hiring the services of an architect is not for everyone. Not everyone is building a custom home or taking on a significant renovation/addition. If you are considering/making such an investment, why not hire an architect to assist you in getting what you want? If you want your home to reflect who you are and how you live, hiring an architect is something you cannot afford not to do.

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People often don’t think about the cost of a realtor or contractor. Engaging their services costs thousands of dollars. However, you realize the value that they bring to your home and I doubt you would attempt to buy/sell or build your own home without them. Architects should be viewed in the same light. We aren’t as expensive as you might think, our fees are as flexible as the type of project you have in mind. Your home is in all likelihood the most expensive investment you’ve made/will make. Wouldn’t you want to enhance your return by hiring an architect to help guide you through the design and construction process?

Hiring me an architect is not something reserved for the wealthy. The majority of my work is working with ‘every-day people’ with moderate budgets- much like me. No matter the scale of the project, be it a garage addition or a new million dollar custom home, architects offer services for a variety of budgets and project types. An architect’s value is problem solving, addressing clients’ needs/wishes/budget/schedule, and complying with local building and zoning codes- all while designing an aesthetically pleasing efficient home. I help clients design/discover a home that works for them and fits their individuality and preferences. The value of our services is occasionally related directly to cost savings. However, typically our value is in questioning, planning, clarification, detailing, and ‘solidifying’ numerous moving ‘parts’ into a cohesive design- which ultimately results in cost savings to the client. This in turn enhances our affordability.

Builder Mitten

You could buy a builder house or build a house from a ‘plan book’ or on-line source. Going that route will allow you to build someone’s house, it won’t be your house, but it will be a house. These houses and plans are typically designed for what the ‘masses’ want or what some market analysis determines they want. Either way, it’s not going to be a home tailored to how you live. You’ll be able to choose paint colors, flooring options, fireplace surround, etc. However, for the most part you’ll be locked-in to a floor plan that appeals to mass buyers. If that’s all you want in a home, than this may appeal to you. The best option is a home designed specifically for you. This home will be vastly different than one designed for someone else. I like to equate it as a builder/’plan book’ home fits you like a mitten while an architect designed home fits like a glove.

Architect Glove

When it comes to designing your house, an architect will have strong preferences and recommendations. However, ultimately it will be up to you to make decisions. An architect will not force a design on you which you don’t want; if they do try, than you didn’t follow this series about ‘Hiring an Architect.’ It goes without saying (typing isn’t saying, is it?), we will make recommendations; present differing options, and offer our professional opinion- which is why you hire us. However, ultimately you make the decisions- we work for you. Working with an architect will allow you to make well informed decisions. Architects will listen to your needs/wants and in the end you’ll have the home you wanted because your architect was able to assist you in bridging the gap between your vision and reality. You’ll end up with a home that fits you and your lifestyle.

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Armed with this series, a potential residential client should feel a bit more at ease about hiring and working with an architect. If you still have reservations or questions fell free to comment below or send me and email.

All of the previous posts in the ‘Hiring an Architect’ series can be found here:

Hiring an Architect: Part 1- The Search

Hiring an Architect: Part 2- Q&A Yourself

Hiring an Architect: Part 3- Ask the Architect

Hiring an Architect: Part 4- A is for ‘Architect’

So the next time you find yourself asking “What? Me, hire an architect?” Be sure to answer with a resounding YES!

 

Design On,

** Another way to look at is that a builder house is like wearing a friend’s underwear, it’ll work, but it just feels icky!

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485px-Architect

In this installment of the ‘Hiring an Architect’ series, I provide some general terms and definitions that a residential client should be familiar with when involved with a construction project. I know, I know… I hear you asking “But Keith, what happened to the funny sarcastic posts? I mean this series seems pretty serious.” Well, rest assured the sarcastic humor shall return. Read the post WWJD and other architectural abbreviations for some not-so-serious abbreviations and associated meanings. However, once and a while I feel the need to write posts that help in educating clients what is we architects do and what it’s like working with us.

Keep in mind, these definitions/terms are not all encompassing. However, they do give you a good foundation (*pun inserted*) of terms you should be familiar with. When in doubt or you don’t understand a term, phrase, definition, etc., ask your architect for clarification.

Allowance(s)
A sum of money set aside in the construction contract for items which have not been selected and specified in the construction contract/construction documents. The contractor will be responsible for purchasing these items when they are chosen by the client. If the client selects an item which costs less than the specified allowance for that item, the client shall receive a credit equal to the difference in cost. Similarly, if the client selects an item which costs more than the specified allowance for that item, the client shall receive an extra charge equal to the difference in cost.

Approved Equal
Material, equipment, or method proposed by the contractor and approved by the architect for incorporation in or use in the work as equivalent in essential attributes to the material, equipment, or method specified in the contract document.

Architect
A designation reserved, usually by law, for a person or organization professionally qualified and duly licensed to perform architectural services.

Building Codes
Ordinances governing the manner in which a structure may be constructed or modified. Regulations, ordinances or statutory requirements of a government unit relating to building construction and occupancy, generally adopted and administered for the protection of public health, safety, and welfare.

Builders Risk Insurance
A type of property insurance which indemnifies against damage to buildings while they are under construction. It is usually bought by the owner of the building but the general contractor constructing the building may buy it if it is required as a condition of the contract. If the project involves renovations or additions to an existing building, the owner’s existing property insurance may cover the work under construction, obviating the need for builder’s risk insurance. However, in the case of new buildings under construction, the owner may not have an existing policy that provides coverage.

Certificate of Occupancy
Typically referred to as a ‘”CO.” This certificate is issued by the local municipality and is required before anyone can occupy and live within a home. It is issued only after the local municipality has made all inspections and all monies and fees have been paid.

Change Order
An amendment to the construction contract signed by the owner, architect, and contractor that authorizes a change in the work or an adjustment in the contract sum or the contract time or both.

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Construction Administration
In this phase, your architect observes the pace and quality of construction. As your agent, your architect looks out for your interests, keeping you informed of the project’s progress and overseeing any changes or problems that may arise. Construction phase services are helpful in keeping your project on track and within budget.

Construction Budget
The sum established by the owner as available for actual construction of the project, including contingencies for bidding to contractors and for changes during construction.

Construction Contract
A legal document which specifies the what-when-where-how-how much and by whom in a construction project. A good construction contract will include:

1. The contractor’s registration number.

2. A statement of work quality such as ‘Standard Practices of the Trades’ or ‘according to Manufacturers Specifications’.

3. A set Construction Documents/Drawings.

4. A construction timetable including starting and completion dates.

5. A set of Specifications.

6. A Fixed Price for the work, or a Time and Materials formula.

7. A Payment Schedule.

8. Any Allowances.

9. Clause(s) which outlines how any disputes will be resolved.

10. Written Warrantee(s).

11. Certificates of insurance (builders risk, general liability, workers compensation, etc.)

Construction Documents
Drawings and specifications created by an architect that set forth in detail requirements for the construction of the project.

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Contractor
A company licensed to perform certain types of construction activities. In most states, the general contractor’s license and some specialty contractor’s licenses do not require compliance with bonding, workmen’s compensation and similar regulations. Some of the specialty contractor licenses involve extensive training, testing and/or insurance requirements. There are various types of contractors:

General contractor– a contractor who enters into a contract with the owner of a project for the construction of the project and who takes full responsibility for its completion, although the contractor may enter into subcontracts with others for the performance of specific parts or phases of the project.

Remodeling contractor– a general contractor who specializes in remodeling work.

Specialty contractor– licensed to perform a specialty task e.g. electrical, septic/sewer, asbestos abatement.

Sub-contractor– a general or specialty contractor who works for another general contractor.

Design/Build
A method of project delivery in which the owner contracts directly with a single entity that is responsible for both design and construction services for a construction project.

Design Development
The architect prepares more detailed drawings and finalizes the design plans, showing correct sizes and shapes for rooms. Also included is an outline of the construction specifications, listing the major materials to be used.

5 DD

General Liability Insurance
Helps protect businesses in the event they are sued by customers or other third parties for injuries or damages.

Life Cycle Cost Analysis
The architect calculates expected future operating, maintenance, and replacement costs of desired designs and features to assist homeowners in developing a realistic design and budget estimate.

Payment Schedule
A pre-agreed upon schedule of payments to a contractor usually based upon the amount of work completed. Such a schedule may include a deposit prior to the start of work. There may also be a temporary ‘retainer/hold back’ (5-10% of the total cost of the job) at the end of the contract for correcting any small items which have not been completed or repaired.

Penalty Clause
A provision in a contract that provides for a reduction in the amount otherwise payable under a contract to a contractor as penalty for failure to meet deadlines or for failure of the project to meet contract specifications.

Percolation Test
Typically referred to as a ‘perc test.’ Tests that a soil engineer performs on earth to determine the feasibility of installing a leech field type sewer system on a lot. A test to determine if the soil on a proposed building lot is capable of absorbing the liquid affluent from a septic system.

Permit
A governmental municipal authorization to perform a building process such as; zoning/use permit, demolition permit, grading permit, septic permit, building permit, electrical permit, plumbing permit, etc.

Programming
The architect and homeowner discuss the goals, needs and function of the project, design expectations and available budget, pertinent building code and zoning regulations. The architect prepares a written statement setting forth design objectives, constraints, and criteria for a project, including special requirements and systems, and site requirements.

Program

Project Budget
The sum established by the owner as available for the entire project, including the construction budget; land costs; costs of furniture, furnishings, and equipment; financing costs; compensation for professional services; cost of owner-furnished goods and services; contingency allowance; and similar established or estimated costs.

Punch List
A list prepared by the client or their authorized representative of items of work requiring immediate corrective or completion action by the contractor- a list of discrepancies that need to be corrected by the contractor.

Punch Out
To inspect and generate a punch list.

Schematic Design Phase
The architect consults with the owner to ascertain the requirements of the project and prepares schematic studies consisting of drawings and other documents illustrating the scale and relationships of the project components for approval by the owner. The architect also submits to the owner a preliminary estimate of construction cost based on current area, volume, or other unit costs.

Septic System
An on-site waste water treatment system. It usually has a septic tank which promotes the biological digestion of the waste, and a drain field which is designed to let the left over liquid soak into the ground. Septic systems and permits are usually sized by the number of bedrooms in a house.

Specifications
A part of the construction documents contained in the project manual or included within the construction drawings consisting of written requirements for materials, equipment, construction systems, standards and workmanship.

Standard Practices of the Trade(s)
One of the more common basic and minimum construction standards. This is another way of saying that the work should be done in the way it is normally done by the average professional in the field.

Square Footage
Can be calculated as both gross and net square footage. No uniform standard for computing a residential square footage yet exists. Architects, builders and Realtors each measure square footage differently. Square footage is not always an indication of the livable space available in a structure. Clients are encouraged to ask for an explanation of which spaces were included in the square footage calculation and how it was calculated.

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Substantial Completion
Refers to a stage of a construction or building project or a designated portion of the project that is sufficiently complete, in accordance with the construction contract documents, so that the owner may use or occupy the building project or designated portion thereof for the intended purpose, without undue interference.

Time and Materials Contract
A construction contract which specifies a price for different elements of the work such as cost per hour of labor, overhead, profit, etc. A contract which may not have a maximum price, or may state a ‘price not to exceed’.

Warranty
In construction there are two general types of warranties. One is provided by the manufacturer of a product such as roofing material or an appliance. The second is a warranty for the labor. For example, a roofing contract may include a 20 year material warranty and a 5 year labor warranty. Many new homebuilders provide a one year warranty. Any major issue found during the first year should be communicated to the builder immediately.

Workers’ Compensation Insurance
A form of insurance that provides compensation medical care for employees who are injured in the course of employment, in exchange for mandatory relinquishment of the employee’s right to sue his or her employer for the tort of negligence.

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As a bonus, download your own PDF definitions cheat sheet and insert into your project/idea book- or make paper airplanes, your call –> Working with an Architect

If you missed the previous posts in the ‘Hiring an Architect’ series, they can be found here:

Hiring an Architect: Part 1- The Search

Hiring an Architect: Part 2- Q&A Yourself

Hiring an Architect: Part 3- Ask the Architect

Next up in the ‘Hiring an Architect’ series, Part 5- What? Me, Hire an architect? Stay tuned.

 

Design On,

** Go find yourself an architect and define your project, it will be worth it!

Part 3 of our ‘Hiring an Architect’ series provides questions you as a client should ask the architect you’re interviewing for your project. The previous posts discussed how to go about finding and Hiring an Architect: Part 1- The Search and questions you as a client should ask yourself prior to meeting with an architect, Hiring an Architect: Part 2- Q&A Yourself. If you’ve been reading along you may be thinking, “Wow, even more things to consider?” Yes, yes there are. However, this is why you’re hiring an architect. Your architect is there to guide you through the process and make, and help you make, the myriad of decisions that factor into creating a house you want, one that fits you and your needs.

Architect Glove

After discussing your questions/ answers from Part 2 with the architect, it’s now your turn to ask questions of the architect. To get you started, below are some questions to ask. While not meant as all-encompassing, they do serve well to get your discussions started. Feel free to add your own as you see fit:

1. What are the primary issues or challenges in our project?

2. How will the architect decide what we need?

3. Do you have experience with projects similar to ours?

4. What is the architects’ design beliefs/philosophy?

5. Can the architect take on our project with their current workload?

6. How will the architect explain the process as the project proceeds- virtual models, physical models, sketches, drawings, etc.

7. Who will be our point of contact at the architect’s office? Will they also be designing our project? If not, who will be designing our project? Will there be at least one architect involved throughout the entirety of our project- you want the answer to be ‘Yes’

8. How is the design process organized? The typical design/construction process is as follows:

a. Programmingdeciding what to build

b. Schematic Designinitial sketches and ideas

c. Design Development refining the design

d. Construction Documents- finalizing the working documents – (future post)

e. Construction Administrationconstruction phase of your project

9. How will you establish the fees for our project?

a. Percentage of construction cost

b. Hourly fee

c. Fixed fee

d. Hybrid of hourly and fixed fee

10. What do the architect’s fees cover? What would constitute additional fees and how would those be justified?

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11. What is the architects experience with construction cost estimating?

12. Will a preliminary budget be provided by a contractor?

13. If the initial design is over budget, what will the architect do to rectify?

14. Do you have a consultant to provide the structural engineering? Is that included in your fees?

15. If we wish the services of an interior designer, do you employ an interior designer or can you recommend and coordinate with one?

16. Will the architect assist with contractor selection?

17. Do you recommend bidding the project or negotiating a fee?

18. What is the anticipated design/documentation schedule?

19. What is the expected construction schedule?

20. What is your involvement during construction? You want the architect involved, for additional information read Construction Administration.

21. At what points in the process will we meet and discuss/ provide feedback?

 

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With these questions answered, you should start to get a better sense of whether or not the architect is a good fit for you and your project. It is important to note that the construction process is inherently complicated. There will almost always be questions, unforeseen circumstances, etc. The ability of you and your architect to work through these events as a collaborative team will have a significant effect not only on the final product, but also on your level of stress throughout. You need to trust your architect. You need to be comfortable in talking with them. You do need to like your architect. You need to have confidence in their integrity and skill set as an architect.

What questions have you asked as a client? As an architect, what has been asked of you?

Go find yourself an architect, it will be worth it!

 

Design On,

** I can send head-shots if you want to paste me in as your architect.

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I deal with homeowners in various stages of projects for their homes. I’m either dealing with a client that is constructing a new home and trying to sell their current home or one who is renovating/adding on to their existing home but thinking towards the future and re-sale value. Inevitably they always ask for advice as to projects they can do to their existing home to increase its chance of selling quickly now or in the future. Keep in mind, home buyers want to see how great a home looks; they don’t want to hear what it could look like with work. Meaning, these projects actually need to be done for them to add any value to your home. Here are my top 5 projects that pay off when selling your home- as well as refreshing the current home you live in:

1. Paint- For the cost, nothing comes close to the dramatic effect a new coat of paint or color change can have on a home’s interior or exterior. My advice, always paint the ceiling a bright white- I’m not a fan of colored ceilings as they tend to ‘compress’ the space. I’m a big fan of having an accent wall in a few spaces- one wall painted a differing color than the rest of the space. For the exterior, I recommend 3-4 colors. A color for the main body of the house, trim color, accent color for the front door (and possibly some other key pieces of the home), and possibly another color for a secondary material that is prominent on the house. Keep in mind, most of this is mute when dealing with modern homes and exterior materials that are left in their natural state. A well designed modern home can have various natural materials that can create a great composition of texture and color.

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2. Flooring, Fixtures, Faucets, + Accessories- A rule of thumb, anything you actually touch should be of good quality and in working order- i.e. door knobs, cabinet pulls, toilet handles, etc. This doesn’t mean you can ignore unseen items, it just means a ‘touched’ item adds more to the perceived value of your home. Worn-out flooring surfaces are a turn off. Replace/clean/repair/refinish flooring throughout the home. Replacing old faucets, sinks, and toilets, can significantly increase the perceived overall value of the home. Cabinet pulls can have a dramatic effect on the perception of the quality of cabinetry. Consider replacing, or adding, cabinet pulls. Cheap and dated lighting fixtures should also be replaced.

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3. Additions + Renovations- If you’re planning on selling in the future, but need additional space currently, be sure to plan wisely. An addition that appears ‘tacked on’ with no thought, hurts a home’s value and cheapens the overall impression of the home. Working with an architect is of great value when anticipating a major project on your home. An architect will be sure the overall ‘scale’ of the project is in harmony with the existing and not over, or underwhelming. The current ‘style’ of the home will be examined and addressed as appropriate in the new work. The ‘flow’ of spaces will be planned and laid out efficiently- may not seem like a big deal until you walk through a bedroom to get to a bedroom (yup, I’ve seen that). An architect will address these and many other issues that can increase the value of your home.

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4. Kitchens + Bathrooms- These rooms historically have had the best return on investment and continue so. The kitchen has long outgrown its place as merely for cooking, it’s now typically the gathering spot for families. Kitchens have become the focal point of many homes and quality materials/appliances have become the norm. However, keep your homes price range in mind and don’t overdo it with high end items that future buyers aren’t willing to pay for. When it comes to adding a bath or remodeling, be sure to include ample storage and quality (doesn’t have to equate to expensive) fixtures. Ceramic tile is still a good choice for flooring and wall surrounds in bathrooms. The addition of a bath or powder room can greatly increase the value of your home.

Bath Sketch

5. Landscaping- The exterior of your home plays an important role in the overall first impression of your home. Landscaping can have a dramatic impact on the overall look of your home. Consult with a qualified individual who can provide you with an overall plan for your yard.

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A note about Personal Style- keep it to a minimum. Infuse your personal style with furniture, accessories, artwork, window treatments, etc. Things that can easily be reworked by another such that they can make the house their own. When selling your home this may entail removing personal items such that potential buyers can envision themselves living in the home and not feeling that the home is ‘owned’ by you.

So that’s my broad sweeping list of what’s worked for my clients over the years. What has worked for you? What other projects/advice do you have to share?

 

Design On,

** See what I did there…5… Value… V… Roman Numeral 5.

This is the second installment of a new series here on Architect’s Trace. As a public service to the AEC profession, we offer Project Management tips (PMt’s) based on our experiences. The basics of project management can be distilled into two ‘tasks’- scheduling and open communication. Master these and you’ll be well on your way to successfully managing projects and becoming a competent architect/ pm. If you missed the first post of the series, it can be found here: PMt No. 1- S.A.F.E.T.Y DANCE

There’s an old phrase I’m sure most of you have heard. The basic format is “Do you want the good news first or the bad news first?” It gives one an option on how to receive conflicting information. Do you want the bad news first and then good news to cheer you up? Do you want the good news first to ‘cut the edge’ of the bad news? At parties it morphs into horrid jokes such as:

Doctor: “I have some good news and I have some bad news.”

Patient: “What’s the good news?”

Doctor: “The good news is that the test show you have 24 hours to live.”

Patient: “That’s the good news? What’s the bad news?”

Doctor: “The bad news is that I forgot to call you yesterday!”

BA DUM DUM!

When it comes to the AEC profession, this format doesn’t apply so well. Clients expect the architect/ pm to give them good news. Good news is, well it’s good. Usually no big hooray from the client when it’s delivered, that’s what they want, and expect, to hear from the architect/ pm. Bad news is… well… it’s bad and most are uncomfortable addressing. However, to be a successful architect/ pm, you need to be comfortable with bad news. Construction is a complicated process and stuff will happen that’s bad. To provide your clients with the best service possible, you better channel your inner MJ and tell them Who’s Bad!

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To be an effective architect/ pm and run successful projects, you need to be the bearer of bad news. This falls under open communication and ranks up there as a difficult technique to become comfortable with. However, mastering this will have a lasting impact on your client relations- does that sound dirty? Clients don’t recall much of the good news of a project. However, they do recall every bit of bad news and how it was handled. Don’t wait for someone else to inform the client of bad news. Phone the client, or better yet meet face to face- no email, no singing telegrams, no text messages, no twitter update, and no sky writing– and inform them of the issue.

Explain the how/why it happened, what it may impact- budget, schedule, etc. Most importantly, explain how it will be addressed and resolved. Clients understand (for the most part) that sh** happens. It’s how the architect/ pm deals with the sh** that matters. If you bring the issue to the client’s attention and explain how it will be resolved, your client’s going to know that you are actively managing the project and truly have their best interests in mind- which you must! However, what will the client think of you if they hear bad news from someone else or worse, there’s an attempt to ‘hide’ it from them? If you don’t know the answer to that, none of my PMt’s can help you.

 

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Continue to deliver the good news to the client, after all it’s good. Everyone loves hearing good news, but keep in mind that’s why they hired you, good news is expected. To endear yourself to your client, become adept with bad news and its’ delivery. Stay tuned, future posts will offer even more tried and tested PMt’s that you can implement on your projects… or ignore, your call. A revised good news/ bad news joke more apt of the AEC profession:

‘Seasoned’ Architect: “I have some good news and I have some bad news.”

Intern: “What’s the bad news?”

‘Seasoned’ Architect: “The concrete slab pour is wrong and it’s going to set the schedule back 38 weeks!”

Intern: “Oh crap, that sucketh. What could possibly be the good news?”

‘Seasoned’ Architect: “You need to ‘learn’ how to deal with bad news… text the client and let ‘em know… see you tomorrow!”

BA DUM DUM!

 

Design On,

** Shamon! I pulled these images of the intra-web thingy, If they’re copyrighted please inform me and I will remove. Shamon!

The Who said it best:

Why don’t you all f-fade away (Talkin’ ’bout my generation)
And don’t try to dig what we all s-s-say (Talkin’ ’bout my generation)
I’m not trying to cause a big s-s-sensation (Talkin’ ’bout my generation)
I’m just talkin’ ’bout my g-g-g-generation (Talkin’ ’bout my generation)

This is my generation
This is my generation, baby

However, they were only talking about their generation. As an architect, you need to be aware of differing generations and how to interact with them. As a quick reference, we give you Generation Client cards. Use these cards to quickly identify traits of your clients and how best to relate with them.

 

2013-03-18_blog_image_client boomer

 

2013-03-18_blog_image_client gen x

 

2013-03-18_blog_image_client gen y

 

Design On,

At least once a week I’ll receive a correspondence from a former colleague, contractor, Ivan Doroschuk (not really), consultant, random guy on the street, etc. asking me questions about managing a project. As a public service to the AEC profession, this is the inaugural post of a reoccurring series (at least the intent) of Project Management tips (PMt’s). The basics of project management can be distilled into two ‘tasks’- scheduling and open communication. Master these and you’ll be well on your way to successfully managing projects and becoming a competent project manager.

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I was never ‘taught’ project management or became certified as a project manager- perhaps a later post as to why I don’t ‘buy-into’ that route of project management. My methods are based on trial-by-fire. These are based on my experiences and what works, or doesn’t work for me- feel free to implement them or discard them as you see fit. All the PMt’s in this series have been personally used by me at some point. My experience is based on nineteen (19) years of successfully managed projects ranging from single family reno/adds to high-rises to mixed-use to custom homes and various other types in between.

Who wouldn’t want a slight safety-net built into the schedule? Gather around some Men Without Hats as I give you PMt No. 1- S.A.F.E.T.Y DANCE:

This falls under scheduling and ranks up there as one of my favorite techniques, if not my favorite. With this technique you can typically gain yourself three more days in the schedule. The only set-up required is to schedule a deliverables deadline for a Friday afternoon. The Thursday afternoon the day before the deadline, phone the client:

Architect: “Hi Client… hey listen, I know we promised you the drawings tomorrow, but there are a few things we’d like to ‘tighten’ up. You’re not going to do anything with them until Monday anyway so… is it okay if we send them over then?”

Client: “That’s fine. Just send them over Monday, thanks for calling and have a great weekend!”

BOOM! (air high-fives and hand pistol gestures) Three more days. You now have Friday, Saturday, and Sunday to wrap up the deliverables. Managing the project like a boss!

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The beauty of this technique lies in the fact that the client is an active participant and will catch on quick- it becomes a delicate, unspoken dance between architect and client. However, it will only go this smoothly on the initial use. The second time you employ this the client will have caught on and will usually play-along; it becomes fun for them as well. However, they will now be playing the game as well. Around the 4th or 5th time you employ this technique, the conversation will go like this:

Architect: (has call on speaker and is trying not to laugh as the project team assembles around the phone) “Hi Client… hey listen, I know we promised you the drawings tomorrow, but there are a few things we’d like to ‘tighten’ up. You’re not going to do anything with them until Monday anyway so… is it okay if we send them over then?”

Client: (has call on speaker and is trying not to laugh as the project team assembles around the phone) “You know, we are planning on working with them this weekend. Let’s hold the deadline. Send them over tomorrow, thanks for calling and have a great weekend!”

At this point, something else may ‘tighten’ up other than the drawings. You better be ready to deal with it as this will be a true test of your project management skills!

You’ll be surprised how fun this little ‘game’ can be, go ahead give it a try. Stay tuned as future posts will offer more tried and tested PMt’s that you can implement on your projects… or ignore, your call.

 

Design On,

** Seriously, I do this.